FAQ

How can I contact Vivochi Supplies?

Email info@vivochi.net and include your order number when possible. We aim to reply within 1–2 business days.

How long does delivery take?

Processing and transit times vary by product and destination. The current estimate is shown at checkout and in your order confirmation. Tracking is emailed when your order ships.

Can I change or cancel my order?

Contact us as soon as possible, ideally within 12 hours. Because many items are made to order, changes or cancellations cannot be guaranteed after production begins.

Where do orders ship from?

Orders are produced and shipped by our fulfillment partners. The production location can vary by product and destination.

What if my order arrives damaged or incorrect?

Email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and help with the next step.

How do returns work?

Return eligibility depends on the product and reason for return. Please review the Refund Policy and contact us before sending anything back. Personalized or made-to-order items may have special restrictions.

Will I pay duties or taxes?

Any taxes, duties, or customs charges that apply to an international order are determined by the destination country and may be collected at checkout or delivery.