Shipping policy

Shipping Policy

Made-to-order fulfillment
All products are made to order by Printify, our production and fulfillment partner. We do not keep finished inventory on hand. Printify produces, packs, and ships each order after it is placed.

Processing time
Orders typically enter production within 2–5 business days. Production may take longer during holidays, peak periods, or when a product requires additional quality checks.

Transit and delivery estimates
After production, transit time depends on the destination, carrier, and shipping service selected at checkout. Available shipping options and the current delivery estimate are shown at checkout before you place your order. Delivery estimates are not guarantees, and carrier or weather delays can occur.

Tracking
When your order ships, we’ll email tracking information to the address used at checkout. Tracking may take up to 48 hours to show movement after the carrier receives the package.

Address changes
Please verify your shipping address before submitting your order. Contact us as soon as possible at info@vivochi.net if you need to request an address correction; we cannot guarantee changes after an order has entered production.

International orders
Where international shipping is available, rates and delivery estimates are shown at checkout. Customs duties, import taxes, and other fees charged by the destination country may apply and are the customer’s responsibility.

Delivery issues
If an order arrives damaged, defective, or incorrect, contact us at info@vivochi.net with your order number and clear photos so we can investigate and make it right. For returns and refunds, please see our Return and refund policy.